Help centre
Frequently asked questions.
Clear answers about Plant Zone orders, delivery, plants and landscaping services.
Delivery
Where does Plant Zone deliver?
Delivery is available to selected locations in Kenya. Cost and timing depend on the destination, plant size and order. The checkout shows the applicable standard delivery charge, and the team confirms any special transport requirements.
Landscaping
Can I request landscaping without knowing which service I need?
Yes. Select “Not sure yet” on the consultation form and describe the space and what you want to achieve. The Plant Zone team can recommend an appropriate next step after reviewing your request.
Can I send photos of my landscaping site?
Yes. The consultation form accepts up to three JPG, PNG or WebP site photos, with a maximum size of 5 MB per photo.
Orders
How do I order plants from Plant Zone?
Add available plants to your cart, enter your contact and delivery details at checkout, then choose an available payment option. You can also use the WhatsApp ordering option when it is enabled.
Are website prices and stock always available?
Stock and prices can change as living plants grow, sell or move between batches. Availability is checked when an order is processed.